Your company's reply has been received, but I am sorry for Guisi our proposal unacceptable.
First, on the quality of these goods have not dispute the need to take into account the future of our long-term cooperation, and has done many efforts to communicate with clients and persuade customers not to accept the goods returned goods, and in the light of your commitment to a solution to the customer compensation, These are the Division I unilaterally in the absence of any compensation received your circumstances compensation to customers, I believe this trade, are rare throughout, because we have been convinced that your office must give us a satisfactory answer. Our original intention was to do so in order to maintain Division I level to your business credibility to your office understand. On the other hand, throughout the payment process, our loss is great, except for the compensation of our customers also burden the process of human and material resources and transportation costs, we have to direct to your reference, I think we have done that we should do!
Secondly, one important question is your knowledge in our full circumstances made us second-class goods (via your Department inspection found) this has violated the contract, our company also in a timely manner reflect these second-class quality of goods, but to our disappointment in the press after repeated delays in your office did not receive responses, results led to serious delays in customer production season and many related losses. Today, things are more than a year in the past, your Department has confirmed the existence of and the solutions that we put forward, but I do not know why not advance in the payment has been passed so far?
We know your company is internationally renowned enterprises enjoy high reputation. Things out is not to your wish may just your Department a component of the errors, which we can understand, but also hope that your side honors its commitments to the integrity-based, shoulder its responsibility, and our trade relations with the contract-based, law, protected by law, we do not want to go the legal way to resolve, Please give us your Department is a reasonable solution to your office in July 20, 2006 we did in response to my request Division compensation paid our accounts. " We are also several Italian companies and cooperation are very happy smoothly, and we anticipate your side products in the Chinese market is selling points, and your side can also expect a better future cooperation
Finally I wish your company thrive, developed.
We hereby acknowledge the receipt of your letter, but we feel awfully sorry that your proposed solution is unacceptable.
For one thing, there is no more need to dispute over the quality of the products in question. From the beginning, with the view to maintaining a long-lasting business relationship, our company made great efforts to communicate with the customer and persuade him into accepting the products instead of rejecting them. After that, we compensated the customer with a sum of money in accordance with the promise you had made to us. All these measures were carried out by our company independently, while we did not receive any reimbursement from you. Such an act, I am confident, is rarely found in the entire circle of business, for we firmly believe that your company will present a satisfactory answer to us. It is our sincere hope that you will fully realize that we did so for the purpose of keeping both your and our fame intact. In addition, in settling the compensation, we suffered a large amount of loss. Apart from the money paid to the customer, we had to pay such expenses as were related to manpower, materials, and transportation. We did not even mention the foregoing expenses to you. In short, we are convinced that we had done all that we could to deal with the issue.
Secondly, the serious problem arose in the following manner. Your company delivered to us the products of inferior quality, of which we were totally oblivious and which constituted a breach of the contract. The poor quality of those products was also inspected and confirmed by your company. Upon knowing the problem, we immediately called your attention to it. However, much to our disappointment, you did not take any corresponding action though we had made repeated requests. Such a slow response led to the postponement of the customer's production and heavy losses incurred by the customer. At this moment, more than one year after the undesirable occurrence, we are still waiting for the mutually acceptable solution in compliance with the plan proposed and endorsed by the representative of your company. To be honest, we are really at a loss about the exceptional delay of the reimbursement due to us.
As we know, your company is an internationally renowned corporation, boasting a good deal of prestige. The incident happened against your will, and it may have resulted from a blunder which occurred in a certain department of yours. This is understandable for us. More importantly, you are expected to stick to your promise and honestly honor the contract by shouldering the liability you are subject to. Needless to say, the only standard by which we make transactions is the contract, which is protected by the relevant laws. To take the case into court is the last means we would resort to unless you could provide us with a satisfactory solution. We heartily hope that you will have given us a definite reply and put the reimbursement agreed on into our bank account by July 20, 2006.
Currently we are doing business with many other companies in Italy and we have been getting along smoothly. Of course, since your products have a great potential in the Chinese market, we expect to come into a closer cooperation with you in the future.
Awaiting your earliest reply, we wish you ever-growing prosperity and success.
As for the reply of your company have already receive, but very sorry for the project that expensive department put forward we are hard to accept.
First, the quantity problem concerning these goods has already had no the necessity of controversy, we in consideration of hereafter of farsighted cooperation, do a lot of efforts to communicate with customer and persuade the customer and accept the goods and did not reject goods, and according to you of commitment solution carry on the indemnification to the customer of, these are all I take charge of unilateral compensate to the customer under the condition of did not receive expensive serve as what indemnification gold of, I believe that this is all rare in the whole trade come-and-go, because we have been believe firmly the expensive place and will certainly give us a satisfied reply of.The original intention that we do like this also is for supporting the business prestige that I take charge of the expensive place of class, hope that the expensive place can understand.
On the other hand, in the process of wholely compensate pay, we of loss also is very big, in addition to compensating we for customer to still bear the expenseses, such as this manpower in the process material resources and conveyance...etc., we have never mentioned toward expensive place with keep, I think that we did we should can make of!
The next in order, an important problem is expensive to be placed in under the circumstance that we finish to know nothing the feeling delivered second class article( was affirm by a check of) for us this to have already breached the contract, my company also reflects the quantity problem of these second class articles in time, but, make what us disappoint dided not get the reply of the expensive place slowly after pressing many times, the result causes the customer produce delay of season and a lot of related losseses seriously.Up to now, the affair pass by all a year have another, a representative also have confirmed the existence of problem and put forward the solution that we affirm, but don't know why has been give reason up to now not prepare in compensate to pay?
We know that your company is an international well-known business enterprise, possessing the very high good reputation.The matter also not expensive dwelling place wish, possibility just the work error of a certain section of the expensive place, these we also can make allowance for, but also hope that you keep the commitment, regard trustworthiness as principle, undertake the responsibility that should undertake, and our trading relationship take contract as the basis of, there is method can depend on, be subjected to the law protection of, we also would not like to walk the road of the law solve, just inviting the expensive place can give us a reasonable solution, hope that the expensive place can reply us before and indeed and indeed on July 20 in 2006, remit the indemnification gold that I request when take charge of into our bank account".
We also at cooperate with many Italian companies, all very pleased smooth, and the product that we all foresaw you very sells the point in the Chinese market, also expecting hereafter can have the better cooperation with you
Wish to wish your company finally prosperous and flourishing.
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