那位高手帮忙翻一下，O(∩_∩)O谢谢！

现代企业以逐步由传统的以产品和规模为中心的粗放式经营模式向以客户为中心，服务至上，实现客户价值和达到企业利润最大化的集约化经营管理模式转变，良好的客户关系是企业求得生存与发展的重要资源。
Modern enterprise to gradually by traditional product and scale as the center of operations mode to take the customer as the center, the service is supreme, realize customer value and achieve enterprise profit maximization of intensive management model changes, good customer relations is the enterprise survival and development of the important resources.

企业如何实现对多渠道销售与服的集成、统一管理，就需要有一套完整的客户关系理论与技术实现手段提高客户满意度，改善客户关系，从而提高企业的竞争力。
Enterprise how to realize the integration of multi-channel sales and service, unified management, needs a complete customer relation theory and technical realization means to improve customer satisfaction, improve the client relations, so as to improve the competitiveness of enterprises.

Modern enterprises to gradually from the traditional center of the product and size of the business model to the extensive customer-centric, service oriented, to achieve customer value and achieve the maximum profit of intensive management model changes, good customer relations is the enterprise survival and development of important resources.How to achieve multi-channel enterprise sales and service integration, unified management, you need a complete set of customer relations theory and the technology tools to increase customer satisfaction, improve customer relationships, thereby enhancing the competitiveness of enterprises.